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Management : leading & collaborating in a competitive world

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In this ever more competitive environment, there are five essential types of performance, on which the organization beats, equals, or loses to the competition which are cost, quality, speed, innovation, and service. These five performance dimensions, when done well, deliver value to the customer and a competitive advantage to you and your organization. Throughout the text, Bateman & Snell remind students of these five dimensions and their impact on the "bottom line" with marginal icons contributing to the leadership and collaboration theme, which is the key to successful management. People working with one another, rather than against, is essential to competitive advantage.

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Availability

T000068

436028020

Available

Detail Information

Series Title

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Call Number

436028020

Publisher

Boston : McGraw-Hill/Irwin., 2011

Collation

xxxvi, 663, [71] pages : illustrations (chiefly color) ; 29 cm

Language

English

ISBN/ISSN

9780078137242, 0078137241

Classification

658

Content Type

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Media Type

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Carrier Type

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Edition

9th

Subject(s)

General management
Management

Specific Detail Info

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Statement of Responsibility

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